When disaster strikes, the last thing you need is to wonder what happens next. All Things Restored follows a clear, proven five-step process on every job, and we walk our customers through it from the moment they call. No surprises. No handoffs. Just a team that shows up, takes over, and sees it through to the end.
Call Us NowOne call starts everything. You call. We answer. Any time of day or night, 365 days a year, a real person at All Things Restored picks up the phone.
You will not navigate a phone tree or wait for a callback window. Within 15 minutes of your call, we have crews mobilizing toward your property.
When you call, we will ask a few quick questions to understand what you are dealing with and make sure we are sending the right equipment. We will also give you clear, immediate guidance on any steps you can safely take before our crew arrives, such as shutting off the water supply or vacating affected rooms.
That 15-minute response is our guarantee. More on that below.
Equipped and on the way. Our trucks are stocked and ready to roll, carrying the industrial-grade equipment needed for water extraction, structural drying, fire and smoke cleanup, and mold containment.
When we dispatch, we dispatch ready. Our crew arrives with:
Thermal imaging cameras to detect hidden moisture behind walls and under floors
Digital moisture meters and hygrometers to measure structural moisture levels
Industrial water extraction equipment
Commercial-grade air movers and dehumidifiers
Containment materials for mold jobs
Board-up and emergency securing materials for fire losses
You will know we are coming and approximately when to expect us. We communicate before we arrive and introduce ourselves when we do. Your home is more than a job site to us.
We find everything. We document everything. Our IICRC-certified technicians do a thorough damage assessment before any work begins.
We do not start work until we know the full picture, because treating visible damage while missing hidden moisture or structural compromise leads to bigger problems down the road.
Using thermal imaging and precision moisture meters, we map your loss in detail, identifying:
Water migration paths inside walls, floors, and ceilings
Hidden pockets of moisture that a standard inspection cannot detect
The full extent of smoke and soot penetration after a fire
Mold growth behind finished surfaces
Any immediate structural or safety concerns
Every finding is photographed and documented. This is part of how we help you with your insurance claim. The quality and completeness of this documentation directly affects how quickly your carrier processes your claim and how much you receive.
Before our technicians leave this first visit, they will give you a plain-language summary of what they found, what needs to happen next, and what to expect in the days ahead. If you have not contacted your insurance carrier, we will advise you on whether to file a claim and exactly what to say when you do.
At All Things Restored, we handle all steps of the restoration process, from stopping the damage from spreading (mitigation) to addressing the existing damage (remediation) to returning your property to its original safe and clean condition (restoration). Here is what this looks like depending on what you’re dealing with
For water and flood damage:
We extract standing water using industrial-grade equipment, then deploy commercial air movers and dehumidifiers to begin structural drying. Our technicians return daily to take moisture readings, adjust equipment placement, and document progress. We do not pull equipment until your structure reaches IICRC-standard drying levels, verified by instrument, not by feel or guesswork. Any materials that cannot be dried to pre-loss condition, including saturated drywall, flooring, or insulation, are removed and documented for your insurance claim.
For fire and smoke damage:
We remove debris, treat all affected surfaces for smoke and soot using dry chemical sponges, HEPA vacuuming, and specialized cleaning agents. We clear HVAC systems to prevent smoke residue from recirculating through your property. Odor is treated at a molecular level using thermal fogging and ozone or hydroxyl generators, eliminating it at the source rather than masking it. Contents are inventoried, and salvageable items are cleaned and documented.
For mold:
We establish physical containment barriers and negative air pressure to prevent spores from spreading during treatment. Mold-damaged materials are removed and disposed of per regulatory standards. Remaining surfaces are treated with EPA-registered antimicrobials. Before we close containment, we conduct post-remediation air quality testing to confirm that mold levels have returned to normal, safe ranges. You receive documentation of that clearance.Throughout this entire phase, you have one point of contact. We communicate what we are doing, why we are doing it, and how your property is responding. Nothing moves forward to reconstruction until remediation is complete and verified.
We are not done until you are home. The final step is handing your property back to you, fully restored, and making sure you are completely satisfied before we close the job.
Our in-house reconstruction team handles every aspect of putting your property back together, working directly from the remediation documentation so nothing is missed or needs to be re-explained to a second contractor. From drywall and flooring to cabinetry, trim, and paint, our crew completes the work with the same care they would bring to their own homes.
Before we consider the project complete, we conduct a final walkthrough with you. We go through every area of work together. If anything is not right, we make it right before we leave.
This is also when your warranty goes into effect. The details of our warranty coverage are outlined in the Restorer's Guarantee section below.
Process Summary
Step 1: Call Us. We answer in minutes, 24/7.
Step 2: We Dispatch Trucks. Fully equipped and on the way within 15 minutes.
Step 3: Damage Assessment. We find and document everything, visible and hidden.
Step 4: Mitigation, Remediation, and Restoration. We stop the problem from getting worse, then fix the damage.
Step 5: Your Property Is Fully Restored. Final walkthrough, warranty in effect.
Restorer's Guarantee
All Things Restored stands behind every job we take. The Restorer's Guarantee is our commitment to you that we will show up, do the work right, and will not consider the job finished until you are satisfied.
When you call All Things Restored with a water, fire, or mold emergency, we guarantee that a member of our team will respond to your call within 15 minutes, any time of day or night. If we do not, we will make it right. Our reputation is built on responsiveness, and we do not take that lightly.
When you work with All Things Restored, you are not a ticket in someone else's system. You are our neighbor, and we treat you that way.
We will prepare and submit your claim documentation in the format your insurance carrier requires, communicate directly with your adjuster, and advocate for the full value of your covered loss. We do not consider our job done until your claim is resolved and you understand every decision that was made.
Call All Things Restored now for an immediate response. We will walk you through every step of the process from the moment you call.